Support
Questions, problems, or feedback about EULEX.AI — we answer within one business day.
How to raise a support request
Email [email protected] with your account email and a short description of the problem. You will get a confirmation right away and an answer from the team within one business day.
EULEX.AI is operated by Augment d.o.o. · [email protected] · eulex.ai
Before you write
The quick answers we give most often.
We reply to every support request within one business day (CET). Incidents affecting the API or MCP server availability are prioritized ahead of everything else.
The email address of your EULEX account, where you hit the problem (Desk, MCP connector, API, Copilot/ChatGPT/Claude integration), and — if possible — the query or document reference that triggered it. Screenshots help.
Plan changes, invoices, and cancellations are handled from your account on Desk. If something looks wrong there, email us and we will sort it out.
Setup guides for the MCP connector live at mcp.eulex.ai. If a tool call fails after setup, include the tool name and the approximate time of the call in your email.
