Terms of Service
Last updated: September 18, 2026
These Terms of Service (“Terms”) govern access to and use of the Eulex platform and related websites, domains, subdomains, applications, and services (collectively, the “Service”). The Service is operated by Augment d.o.o. (or its affiliate identified on the Service) (“Augment”, “we”, “us”). By accessing or using the Service, you (“you” or “User”) agree to be bound by these Terms.
Professional use only. The Service is intended for professional users acting in a business or professional capacity and is not offered to consumers in a consumer capacity.
1. Definitions
- “Customer Content” means prompts, queries, documents/files, and other materials you submit to the Service, including any personal data contained therein.
- “Output” means content generated by the Service in response to Customer Content (e.g., research responses, drafts, summaries, analyses).
- “Documentation” means any user guides or supporting materials we make available for the Service.
- “External AI Providers” means third-party providers whose AI models may process Customer Content to generate Output.
- “Usage Data” means telemetry, logs, and technical/operational data about the performance, security, and use of the Service.
2. Eligibility; Professional Use; Authority
2.1 Professional use only
You represent that you are using the Service in a business or professional capacity.
2.2 Age
You must be at least 18 years old to use the Service.
2.3 Authority
If you use the Service on behalf of an organisation, you represent that you have the authority to accept these Terms on your own behalf and/or that organisation.
3. The Service; AI Limitations; Verification
3.1 AI-assisted drafts, not decisions
The Service provides AI-assisted research, document drafting, and document analysis. Output is for informational and drafting purposes only and is not legal advice or professional advice.
3.2 Verification is required
AI systems may produce inaccurate, incomplete, or outdated information. You are responsible for verifying Output before relying on it, including by reviewing the underlying legal text and sources made available in the Service where applicable.
3.3 Your responsibility for use
You are solely responsible for: how you use Output; decisions you make based on Output; and ensuring Output is suitable for your intended purpose and compliant with applicable law.
4. Accounts; Security; Early Access
4.1 Account registration: You may need an account to access the Service. You must provide accurate information and keep it current.
4.2 Credentials: You must keep your credentials confidential and are responsible for all activity under your account.
4.3 No account sharing: You may not share accounts or credentials with others.
4.4 Early access: During early access phases, certain features and security controls may be incomplete or unavailable, and the Service may change or be discontinued.
4.5 Security measures: We maintain technical and organisational measures designed to protect the Service and Customer Content, but no system is perfectly secure.
4.6 Subscriptions; Pricing; Billing: Certain features of the Service require a paid subscription. Subscription plans, pricing, and plan features are described on our Pricing Page, which forms an integral part of these Terms.
Subscriptions are billed in advance on a recurring monthly basis and renew automatically unless cancelled before the end of the then-current billing period.
Payments are processed by a third-party payment provider (such as Stripe). We do not store full payment card details.
We may modify, replace, or discontinue subscription plans, including features, usage limits, and pricing, from time to time. Any such changes will be reflected on the Pricing Page and, where applicable, will take effect from the next billing cycle.
You may cancel a subscription at any time. Cancellation will take effect at the end of the current billing period. No refunds are provided except where required by applicable law.
Usage beyond your subscription allowance will be charged on a pay-as-you-go basis according to the rates listed on the Pricing Page. Continued use after exceeding your allowance constitutes acceptance of such charges.
For the MCP connector, requests are stopped when the applicable daily or monthly allowance is reached. MCP requests do not initiate purchases or subscriptions and do not create automatic overage charges. Access resumes when the relevant allowance resets, subject to your existing account entitlements.
5. Customer Content; Rights and Permissions
5.1 Your rights: As between you and Augment, you retain all rights you have in Customer Content.
5.2 Licence to operate the Service: You grant Augment a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transmit, and process Customer Content solely as necessary to provide, maintain, secure, and support the Service, and to perform quality assurance and troubleshooting (including storing limited prompt/output logs) only where prompt logging is enabled by the user.
No model training on Customer Content. Augment will not use Customer Content to train or fine-tune general-purpose models, except where you expressly agree in writing.
5.3 Permissions and lawful basis: You represent that you have all necessary rights, permissions, and lawful basis to submit Customer Content (including any third-party personal data) to the Service.
5.4 Sensitive data caution: You should not submit special category data (e.g., health data, biometric data, political opinions) unless strictly necessary.
6. Output; Intellectual Property
6.1 Output rights: As between you and Augment, you may use Output for your internal professional purposes. Subject to applicable law, you retain rights you may have in Output.
6.2 Service IP: The Service, Documentation, and underlying technology are owned by Augment and/or its licensors.
6.3 Feedback: If you provide feedback, you grant Augment a perpetual, irrevocable, worldwide, royalty-free licence to use it for any purpose.
7. Acceptable Use; Restrictions
You must not, and must not allow others to:
- reverse engineer, decompile, or attempt to extract source code, models, or prompts;
- scrape, crawl, or use automated means to access the Service in a way that burdens or interferes with it;
- use the Service to infringe intellectual property, privacy, confidentiality, or other rights;
- upload malware or engage in unlawful, harmful, abusive, or deceptive activity;
- attempt to bypass security controls or access accounts/data you are not authorised to access;
- use the Service to build or train competing products.
8. Third-Party Services; External AI Providers
8.1 External AI Providers: The Service may send Customer Content to External AI Providers to generate Output, as further described in our Subprocessor List. Certain features (such as web retrieval) may be user-controlled (e.g., via in-product toggles). We take reasonable steps to minimise personal data where feasible.
8.2 Third-party terms: Certain parts of the Service may integrate third-party services. Your use of those services may be subject to their terms.
9. Privacy; Data Processing
9.1 Privacy Policy: Our processing of personal data is described in our Privacy Policy, which forms part of the Service Documentation.
9.2 Controller/Processor roles: We may act as a controller for certain account, security, and operational data; and as a processor for Customer Content. Where we act as a processor, the applicable data processing terms (including our Data Processing Addendum) govern that processing.
9.3 International transfers: Where personal data is transferred outside the EEA, we will implement appropriate safeguards (e.g., Standard Contractual Clauses), as applicable. Details of our subprocessors and processing locations are provided in our Subprocessor List.
10. Confidentiality
10.1 Confidential Information: “Confidential Information” means any information disclosed by one party to the other that is identified as confidential or reasonably understood to be confidential.
11. Suspension; Termination
11.1 Suspension: We may suspend access immediately if we reasonably believe you breached these Terms, pose a security risk, or use the Service in a harmful way.
11.2 Termination by you: You may stop using the Service at any time.
11.3 Termination by us: We may terminate your access with notice (or without notice where required for security or legal compliance).
12. Disclaimers
The Service and Output are provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.
13. Limitation of Liability
To the maximum extent permitted by law, Augment will not be liable for any indirect, incidental, special, consequential, or punitive damages.
Liability cap: Augment’s total liability will not exceed EUR 1,000.
14. Indemnity
You will indemnify and hold harmless Augment from and against any third-party claims arising out of your Customer Content, your use of the Service, or your breach of these Terms.
15. EU Sanctions Compliance
You represent that you are not subject to EU sanctions or other restrictions that would prohibit you from using the Service.
16. Changes to the Service and Terms
We may update these Terms from time to time. Continued use after changes become effective constitutes acceptance of the updated Terms.
17. Governing Law; Jurisdiction
These Terms are governed by the laws of the Republic of Croatia. The courts in Zagreb, Croatia have exclusive jurisdiction.
18. Contact
Privacy: [email protected]
Security: [email protected]
