Terms of Service

EULEX

Last updated: December 18, 2025

These Terms of Service ("Terms") govern access to and use of the EULEX platform and related websites, domains, subdomains, applications, and services (collectively, the "Service"). The Service is operated by Augment d.o.o. (or its affiliate identified on the Service) ("Augment", "we", "us"). By accessing or using the Service, you ("you" or "User") agree to be bound by these Terms.

Professional use only. The Service is intended for professional users acting in a business or professional capacity and is not offered to consumers in a consumer capacity.

1. Definitions

  • "Customer Content" means prompts, queries, documents/files, and other materials you submit to the Service, including any personal data contained therein.
  • "Output" means content generated by the Service in response to Customer Content (e.g., research responses, drafts, summaries, analyses).
  • "Documentation" means any user guides or supporting materials we make available for the Service.
  • "External AI Providers" means third-party providers whose AI models may process Customer Content to generate Output.
  • "Usage Data" means telemetry, logs, and technical/operational data about the performance, security, and use of the Service (e.g., feature usage, latency, error rates, device/browser metadata). Usage Data does not include Customer Content, and where it contains any personal data it will be handled as described in the Privacy Policy.

2. Eligibility; Professional Use; Authority

2.1 Professional use only

You represent that you are using the Service in a business or professional capacity.

2.2 Age

You must be at least 18 years old to use the Service.

2.3 Authority

If you use the Service on behalf of an organisation, you represent that you have the authority to accept these Terms on your own behalf and/or that organisation. We do not verify or control whether you are authorised by a third party.

3. The Service; AI Limitations; Verification

3.1 AI-assisted drafts, not decisions

The Service provides AI-assisted research, document drafting, and document analysis. Output is for informational and drafting purposes only and is not legal advice or professional advice.

3.2 Verification is required

AI systems may produce inaccurate, incomplete, or outdated information. You are responsible for verifying Output before relying on it, including by reviewing the underlying legal text and sources made available in the Service where applicable.

3.3 Your responsibility for use

You are solely responsible for:

  • how you use Output;
  • decisions you make based on Output; and
  • ensuring Output is suitable for your intended purpose and compliant with applicable law and professional obligations.

4. Accounts; Security; Invite-Only / Early Access

4.1 Account registration

You may need an account to access the Service. You must provide accurate information and keep it current.

4.2 Credentials

You must keep your credentials confidential and are responsible for all activity under your account.

4.3 No account sharing

You may not share accounts or credentials with others.

4.4 Invite-only / early access

During invite-only or early access phases:

  • certain features and security controls may be incomplete or unavailable;
  • the Service may change or be discontinued; and
  • you should avoid submitting highly sensitive information unless you have assessed the risk and have a lawful basis to do so.

4.5 Security measures

We maintain technical and organisational measures designed to protect the Service and Customer Content, but no system is perfectly secure, and we do not guarantee absolute security.

5. Customer Content; Rights and Permissions

5.1 Your rights

As between you and Augment, you retain all rights you have in Customer Content.

5.2 Licence to operate the Service

You grant Augment a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transmit, and process Customer Content solely as necessary to provide, maintain, secure, and improve the Service and to comply with law.

5.3 Permissions and lawful basis

You represent that you have all necessary rights, permissions, and lawful basis to submit Customer Content (including any third-party personal data) to the Service.

5.4 Sensitive data caution

You should not submit special category data (e.g., health data, biometric data, political opinions) or confidential third-party information unless strictly necessary and you have a lawful basis.

6. Output; Intellectual Property

6.1 Output rights

As between you and Augment, you may use Output for your internal professional purposes. Subject to applicable law, you retain rights you may have in Output.

6.2 Service IP

The Service, Documentation, and underlying technology (including models, prompts, workflows, UI, and software) are owned by Augment and/or its licensors and are protected by intellectual property laws. Except as expressly permitted, no rights are granted to you.

6.3 Feedback

If you provide feedback (including ratings), you grant Augment a perpetual, irrevocable, worldwide, royalty-free licence to use it for any purpose, without obligation to you.

7. Acceptable Use; Restrictions

You must not, and must not allow others to:

  • reverse engineer, decompile, or attempt to extract source code, models, or prompts (except to the extent permitted by mandatory law);
  • scrape, crawl, or use automated means to access the Service in a way that burdens or interferes with it;
  • use the Service to infringe intellectual property, privacy, confidentiality, or other rights;
  • upload malware or engage in unlawful, harmful, abusive, or deceptive activity;
  • attempt to bypass security controls or access accounts/data you are not authorised to access;
  • use the Service to build or train competing products (except where prohibited by mandatory law and subject to separate agreement if offered).

We may monitor usage to protect the Service, prevent abuse, and comply with law.

8. Third-Party Services; External AI Providers

8.1 External AI Providers

The Service may send Customer Content to External AI Providers to generate Output. We will take reasonable steps to minimise personal data where feasible and configure "no-training" or "no-retention" settings where available.

8.2 Third-party terms

Certain parts of the Service may integrate third-party services (e.g., identity providers). Your use of those services may be subject to their terms.

9. Privacy; Data Processing

9.1 Privacy Policy

Our processing of personal data is described in our Privacy Policy, which forms part of the Service documentation and is incorporated by reference.

9.2 Controller/Processor roles

Depending on how the Service is used:

  • we may act as a controller for certain account, security, and operational data; and
  • we may act as a processor for Customer Content submitted within the application where an organisation controls that content.

9.3 International transfers

Where personal data is transferred outside the EEA, we will implement appropriate safeguards (e.g., Standard Contractual Clauses) as described in the Privacy Policy.

10. Confidentiality

10.1 Confidential Information

"Confidential Information" means any information disclosed by one party (the "Disclosing Party") to the other (the "Receiving Party") that is identified as confidential at the time of disclosure or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.

For clarity:

  • Your Confidential Information includes Customer Content (including uploaded documents), and any Output that is specific to you.
  • Our Confidential Information includes the Service (including non-public features), underlying technology, Documentation, non-public security or product roadmaps, and pricing (if/when shared).
  • Usage Data is not your Confidential Information to the extent it is aggregated and/or de-identified so that it does not identify you, your organisation, or any individual, and does not contain Customer Content.

10.2 Exclusions

Confidential Information does not include information that the Receiving Party can demonstrate: (a) is or becomes publicly available through no fault of the Receiving Party; (b) was lawfully known to the Receiving Party without confidentiality obligations before receipt from the Disclosing Party; (c) is independently developed by the Receiving Party without use of the Disclosing Party's Confidential Information; or (d) is lawfully received from a third party without restriction on disclosure.

10.3 Protection and use restrictions

The Receiving Party will use the same degree of care it uses to protect the confidentiality of its own confidential information of like kind, but not less than reasonable care, to: (a) protect the Disclosing Party's Confidential Information from unauthorised access, use, or disclosure; (b) use the Disclosing Party's Confidential Information only as necessary to perform under these Terms (or to use/provide the Service, as applicable); and (c) except as authorised in writing, disclose the Disclosing Party's Confidential Information only to its and its Affiliates' employees and contractors who have a need to know for purposes consistent with these Terms and who are bound by confidentiality obligations no less protective than those in this section.

10.4 Compelled disclosure

If the Receiving Party is required by law, regulation, or court order to disclose Confidential Information, the Receiving Party will (to the extent legally permitted): (a) provide the Disclosing Party with prompt written notice; and (b) reasonably cooperate (at the Disclosing Party's expense) with any effort to seek confidential treatment or limit the scope of disclosure.

10.5 Equitable relief

The Receiving Party acknowledges that unauthorised disclosure of Confidential Information may cause substantial harm for which monetary damages may be an insufficient remedy. The Disclosing Party may seek equitable relief in addition to any other remedies available at law.

10.6 Return/deletion; retention

Upon termination of the Service, each party will, upon written request, return or destroy the other party's Confidential Information in its possession or control, except that the Service may retain Customer Content and related data as described in the Privacy Policy (including routine backup rotation and security logging practices).

10.7 Survival

This Confidentiality section survives termination of these Terms for five (5) years, except that obligations relating to trade secrets survive for so long as the information remains a trade secret under applicable law.

11. Suspension; Termination

11.1 Suspension

We may suspend or restrict access to the Service immediately if we reasonably believe you:

  • breached these Terms;
  • pose a security risk; or
  • use the Service in a way that could harm the Service, other users, or third parties.

11.2 Termination by you

You may stop using the Service at any time.

11.3 Termination by us

We may terminate your access with notice (or without notice where required for security, legal compliance, or abuse prevention).

11.4 Effect of termination

Following termination, access to the Service will end. Data retention and deletion are handled as described in the Privacy Policy (including backup rotation).

12. Disclaimers

12.1 As-is

The Service and Output are provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12.2 No guarantee of accuracy

We do not warrant that Output is accurate, complete, current, or suitable for any particular purpose.

12.3 No SLA

We do not provide a service level agreement unless expressly agreed in writing.

13. Limitation of Liability

13.1 Exclusion of certain damages

To the maximum extent permitted by law, Augment will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, or goodwill, arising out of or related to the Service or these Terms.

13.2 Liability cap

To the maximum extent permitted by law, Augment's total liability arising out of or related to the Service or these Terms will not exceed EUR 1,000.

13.3 Mandatory law; carve-outs

Nothing in these Terms limits liability where such limitation is not permitted under applicable law, including (where applicable) liability for intent or gross negligence.

14. Indemnity

You will indemnify and hold harmless Augment from and against any third-party claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of:

  • your Customer Content;
  • your use of the Service or Output; or
  • your breach of these Terms or applicable law.

15. EU Sanctions Compliance

You represent that you are not subject to EU sanctions or other restrictions that would prohibit you from using the Service and that you will not use the Service in violation of applicable sanctions laws.

16. Changes to the Service and Terms

16.1 Service changes

We may change, suspend, or discontinue parts of the Service at any time.

16.2 Terms updates

We may update these Terms from time to time. We will post the updated Terms on the Service and update the "Last updated" date. Continued use after changes become effective constitutes acceptance of the updated Terms.

17. Governing Law; Jurisdiction

These Terms are governed by the laws of the Republic of Croatia. The courts in Zagreb, Croatia have exclusive jurisdiction over disputes arising out of or related to these Terms or the Service.

18. Contact

For legal, privacy, or security inquiries, contact:

Company details:
Augment d.o.o.
Roberta Frangeša-Mihanovića 6
10000 Zagreb
Croatia